Privacy policy
PRIVACY POLICY
Introduction This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from harlowandparker.com. This policy is operated by EXAS VENTURE LIMITED, Workshop 60, 3/F, Block A, East Sun Industrial Centre, No. 16 Shing Yip Street, Kwun Tong, Hong Kong.
Information We Collect We collect information such as:
- Name, email, address, phone number
- Payment details (processed securely by Airwallex)
- Order history
- Device information (cookies, IP address, browser type)
How We Use Your Data We use your information to:
- Process and fulfil your orders
- Provide customer support
- Improve website performance
- Offer personalised recommendations (with consent)
- Prevent fraud and secure transactions
How We Share Your Data We do not sell personal information. We only share your data with:
- Airwallex (payment processing)
- Delivery partners
- Email service providers (for order notifications)
Each partner complies with applicable data protection standards.
Your Rights You have the right to:
- Access your data
- Request corrections
- Request deletion
- Opt-out of marketing
- Request data portability
California Residents (CCPA) If you are a California resident, you have the right to:
- Know what personal information we collect about you
- Request deletion of your personal information
- Opt-out of the sale of your personal information
- Not be discriminated against for exercising your privacy rights
We do not sell your personal information to any third parties. To exercise your California privacy rights, contact us at Info@harlowandparker.com.
Nevada Residents (SB 220) Nevada residents may opt out of the sale of personal information. We do not sell personal information. To submit an opt-out request, contact us at Info@harlowandparker.com.
Cookies We use cookies to improve your browsing experience and analyse site traffic. You can manage or disable cookies through your browser settings at any time.
Data Security We use appropriate security measures including SSL encryption and secure payment processing to protect your personal information.
Children's Privacy Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13 in compliance with COPPA (Children's Online Privacy Protection Act).
Data Retention We retain order information for legal and tax purposes for 6 years, unless you request deletion sooner for marketing data.
Changes to This Policy We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.
Contact For privacy inquiries, send us an email: Info@harlowandparker.com